FloMedical return policy
Thank you for purchasing one of FloMedical products.
We are committed to your satisfaction and as such, if you are not entirely satisfied with your purchase, we are here to help.
Where an item is damaged through misuse, neglect or abnormal use, FloMedical will not provide a refund, exchange or repair.
Nimble stands by the quality of its products and is proud of its reputation in the healthcare market. The warranty for Nimble products is against manufacturers defects and breakage in normal daily use. Whilst the warranty period for the metal components, including poles, shelves and wire baskets is for 3 years the life cycle of the product should be at least 10 years. Warranty for plastic baskets, rails and collars is 12 months.
You have 30 calendar days to return an item from the date you have received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item needs to be in the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your return data. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 10 business days, depending on your method of payment.
You will be responsible for paying for your own shipping cost for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your items to us, please contact us.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.